FAQ (Returns, Warranty, Etc)
Refund Policy:
All Sales Final
Please carefully review your order before finalizing it, as all sales are final. Once an order has been placed, you have a two-hour window to change your shipping address, apply a discount code, or cancel your order. After that, we won't be able to make any changes. This means our support team is unable to accommodate changes, returns/exchanges, or cancellations.
Damaged Items:
If you receive an item that is damaged or defective, please note we offer a one year warranty, if we deem the item is damaged or defective you're eligible for a replacement or a store credit.
We understand the importance of providing our customers with high-quality products and exceptional service. If you have any questions or concerns regarding our refund and cancellation policy, please don't hesitate to contact our customer service team for assistance.
contact: bellebyellebarre@gmail.com
One Year Warranty
Can I exchange/return an item?
All our sales are final, however at Belle, we stand behind the quality of our products and strive to provide our customers with a hassle-free shopping experience. As part of our commitment to customer satisfaction, we offer a one-year warranty policy on all eligible items purchased directly from our website.
OUR ONE YEAR WARRANTY DETAILS:
Within 30 Days of Delivery:
If you discover a defect in your item within 30 days of delivery, we offer the following options: If the item is in stock: We will promptly resend a replacement item to you at no additional cost.
If the item is out of stock: In the event that the item is out of stock, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any other item(s) available on our website!
Over 30 Days of Delivery:
For issues reported after the initial 30-day period, we will issue you a store credit (in the form of an e-gift card) equivalent to the amount paid for the item. This store credit can be used towards the purchase of any other item(s) available on our website.
Important to note that:
This warranty does not cover issues related to lost items.
This warranty is applicable once per item purchased.
The warranty policy only applies to items purchased directly from our website.
All warranty claims are subject to approval by our customer service team.
We do not offer refunds for damaged items.
To claim your warranty, please email us at: bellebyellebarre@gmail.com and include the following:
1. Order number(s)
2. Picture/Video of the item(s)
3. Description of Issue
Your satisfaction is our priority, and we are committed to ensuring that you are fully satisfied with your purchase. If you have any questions or concerns about our one-year warranty policy, please don't hesitate to contact us.
Shipping & Handling Policy
Please note, the shipping time frame indicated at checkout starts when your order has been shipped, and does not include standard processing time. Business days do not include Saturdays, Sundays, or Holidays. It is the responsibility of the customer to track their package, once the carrier has scanned it. All of our shipments come with a tracking number. We use USPS, Canada Post, DHL and local carriers to ensure packages arrive quickly and safely.